We recently stayed at this hotel for my husband's work convention and brought the kids and my mom along, so we had two standard double rooms next to each other. They could not secure connecting rooms for us. The hotel is beautiful. The staff were always happy and helpful. Our rooms were cleaned daily. The cleaning staff were always smiling and friendly toward us and the children. One day, the lady who was making up our room stopped and spent time just smiling and talking with the baby. It was nice to see the staff interacting with guests, rather than just hustling around them.
- Mi Casa had GIANT margaritas and table-side guacamole mixing. This seemed to be the popular order of the night when we went. This Mexican restaurant was pretty good for hotel food. I wasn't expecting much but I enjoyed my meal. Service was good. Our waitress was attentive, refilled our drinks often, and even gave us a cup to go! We had the Churros and loved them. They were crunchy on the outside and soft on the inside. A little heavy on the sugar, but nothing we couldn't brush off. We enjoyed sitting "outside" in the hall watching people walk by from the convention center to the main part of the hotel.
- The coffee shop serves Starbucks and Tazo teas. We both had a coffee and it didn't taste like typical Starbucks, so I think the baristas were a little rusty. But for a standard tea or regular coffee it would do just fine.
- The burger restaurant, Tobias Burgers and Brew, was closed on the weekend, which I thought was rather strange for a hotel. I guess we should have tried it at the beginning of our trip, during the weekdays.
- Osceola Buffet was massive. We ate there for breakfast and there was plenty to choose from. Ranging from exotic to ordinary, the options could please any family or group. Cereals, breads, pastries, cheeses, spreads, typical things like eggs & bacon, as well as unique options that I hadn't seen before such as different styles of scrambled eggs.
- 18 Monroe Makret Street- This place has both hot, made to order items, as well as a small selection of grocery items. Cereals, dry goods, cookies, and lots of sweets. There was a cooler with salads, fruit, cheese platters, and such. The hot items are ordered at the hot bar and then you pick them up a few minutes later when cooked. My Wall Street sandwich (Turkey, Swiss Cheese, Red Pepper Mayonnaise, Lettuce, Tomato, Multigrain Artisan Bread) was pretty good. They don't skimp on the turkey, there was actually so much that I took some out and ate it after the sandwich! A few days later we ordered a large cheese pizza and it wasn't very good. They try to make it healthy but it was just dry and tasteless. I wish I had ordered something else. Don't expect anything to be cheap. It's onsite and the hotel is in the business to make money, so there is an upcharge for not getting in your car/taxi and heading across the street to the grocery store.
Parking & Driving
I know this isn't the hotel's fault, but it's something to be aware of. When exiting the hotel via car, you go out to a fairly busy street (Universal Blvd). I am surprised that there is not a traffic signal here. One day I sat there for 15 minutes (no exaggeration) and I could not make a left turn because the traffic was so heavy. This wasn't during rush hour, it was 10am. So on the following days I made a right turn and then a U-turn at the next signal. Just something to note.
We also left a bag, with all of our shoes, in our room and didn't realize until we got home that night. I called the hotel Monday morning and they offered to ship the bag to us. I called the following day and was told they had already shipped, it turned out they hadn't shipped them yet. We were leaving town again in a few days and needed all of our dress shoes! They ended up arriving Friday afternoon, but we were already gone on our next adventure.