Flying is nothing new for our son.. He's been on five trips that required us to get on a plane and go! We have plenty of experience with a few different airlines. Our most recent flight was from Fort Lauderdale to Las Vegas (and back, of course!). We opted for JetBlue because of their family friendly reputation, past positive experience, and the option of a direct flight. We brought my mom along for the trip, so it was four of us traveling together. We used the Eddie Bauer XRS seat again. I love this for our travel purposes. It's lightweight and easy to install in any plane or rental car.
FLL -> LAS
LAS -> FLL
He did not sleep more than 30 minutes. He cried. Disrupted people around us. Thankfully the lady in our row but across the aisle leaned forward and said "Mom, you're doing a good job. You're just looking out for your son's best interest. We've flown with our kids before, we know how it goes!" The guy in the row behind us, sitting with my mom offered to switch seats because the middle seat was empty. We appreciated the support of our "plane neighbors." Some people are not as understanding.
As soon as we got home I shot off an email to jetBlue corporate explaining the situation. I have attached an image of their email response. I knew I was right. Don't mess with a momma bear!